Refund Policy

Overview

At DSA Cracker Sheet, we strive to provide high-quality services and content to help you succeed in your technical interviews and career growth. We understand that circumstances may arise where you need to request a refund, and we've created this policy to outline our refund procedures.

Eligibility for Refunds

Premium Subscriptions

We offer a 14-day money-back guarantee for all new premium subscriptions. If you're not satisfied with our premium services within the first 14 days after your purchase, you are eligible for a full refund.

One-time Purchases

For one-time purchases such as mock interview sessions, specialized courses, or other standalone products:

• Unused services: Full refund available within 7 days of purchase if the service has not been used or accessed
• Partially used services: Partial refunds may be considered on a case-by-case basis, depending on the extent of usage

Non-Refundable Items

The following items are generally not eligible for refunds:

• Subscription fees after the 14-day trial period has expired
• Services that have been fully delivered or completed
• Custom or personalized coaching sessions that have already taken place
• Downloadable content that has already been accessed or downloaded

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@dsacrackersheet.com
2. Include your order number, the email address used for purchase, and a brief explanation of why you're requesting a refund
3. Our team will review your request and respond within 2-3 business days

For faster processing, please include "Refund Request" in your email subject line along with your order number.

Refund Processing

Once approved, refunds will be processed back to the original payment method used for the purchase. Please note:

• Refunds typically take 5-10 business days to appear in your account
• Processing times may vary depending on your payment provider or financial institution
• For credit card payments, refunds may appear as a credit on your statement rather than a reversal of the original charge

Special Circumstances

We understand that exceptional circumstances may arise. If you're outside the standard refund timeframe but believe you have a valid reason for requesting a refund, please contact our support team with details of your situation. We'll review these requests on a case-by-case basis.

Valid reasons might include:

• Technical issues that prevented access to purchased content
• Unexpected personal or medical emergencies
• Service outages or unavailability on our end

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.